Citizens’ Charter
The Jamaica Constabulary’s Citizens’ Charter
“We Serve, We Protect, We Reassure”
“Police and Citizens in Partnership for a Safer Jamaica”
This Citizens’ Charter represents a commitment to the highest possible standards of service.
It sets out the standards of service we aim to deliver in order to keep Our Promise.
It also details how you can bring to our attention instances when we fail to meet your expectations.
THE MISSION STATEMENT
The Mission of the Jamaica Constabulary Force and its Auxiliaries is to serve, protect and reassure the people in Jamaica through the delivery of impartial and professional service aimed at:
- Maintenance of Law and Order
- Protection of Life and Property
- Prevention and Detection of Crime and
- Preservation of Peace.
“We serve, we protect, we reassure with courtesy, integrity and proper respect for the rights of all”.
THE STRATEGIC VISION
The vision of the Jamaica Constabulary is to become a high quality professional service that is valued and trusted by all the citizens of Jamaica.
The CITIZENS’ CHARTER STRATEGIC AIM
To position the Jamaica Constabulary as an organization of pride, trust and integrity, respected by all citizens of Jamaica.
OUR PROMISE
“Our promise is to concentrate all our efforts on continually improving the quality of service we offer to our customers.”
The VALUE STATEMENT
The Jamaica Constabulary is committed to the quality of its service delivery and the satisfaction of its internal and external customers.
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Core Values
Our Members are our most important resource
The Jamaica Constabulary is committed to developing a police service of quality that:
• offers an attractive career choice for citizens from all sections of the Jamaican society;
• develop all members to their full potential to ensure excellence in the delivery of police service;
• provides scope for fulfilling career opportunities for all members and ensures enlightened leadership and management.
Continuous learning and improving – our building blocks
The extent to which we fulfill our pledge of delivering high quality service valued by all the people of Jamaica is commensurate with both the individual members and the organization being engaged in continuous learning. The organization has a responsibility to provide members with learning and developmental opportunities, and members have an equal obligation to be self-directed and willing to embrace those opportunities. In doing so we will ensure that we effectively acquire key attributes of being professionals; mastery and expertise of the knowledge, skills and attitudes are the cornerstones of competence.
At the organizational level we will seek to develop critical strategic thinkers and analysts with the capacity to apply intellectual rigor to policing problems and their solutions.
In a changing, complex and diverse world, while we respect experience we also support creativity and value innovation from our members as we pursue our goal of continuous improvement.
We aim to become a true learning organization that is open, honest and willing to engage in self examination to learn from our experiences and those of others and so build a performance culture of best practice.
Click here to view the complete Charter
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